Dx 11 Privacy Policy

Dx 11 ("we", "us") is a trusted online betting and gaming platform in Bangladesh. This Privacy Policy ("Policy") explains what information we collect when you use the dx 11 website, how that information is used, and how it is kept secure.

By accessing this site or creating an account, you fully agree to this Privacy Policy. If you have any questions, feel free to support@dx11.biz to get in touch.

Dx 11 collects different types of information at different stages. This can be broken down into three categories:

a) Information you provide directly:

• Name, date of birth, gender
• Mobile Number & Email Address
• Home address and district
• National ID or Passport Number (during KYC verification)
• Mobile banking number (bKash, Nagad, Rocket)
• Messages or Complaints Sent to Support

b) Automatically Collected Information:

• IP address and device type
• Browser & Operating System Information
• Log data showing which pages you visited and how long you spent on them
• Click, Scroll & Navigation Patterns
• Referral source (how you found the site)

c) Information Received from Third Parties:

• Transaction Confirmation from Payment Gateway
• Risk Assessment Data from Anti-Fraud Services
• Age & Identity Verification Service

Dx 11 uses your data only for legitimate and specific purposes. What we do not do is sell your data or use it for anything unnecessary.

We use your information to:

• Account management: For registration, login, and account verification.
• Payment processing: To process deposits and withdrawals securely.
• Customer support: To address your questions, complaints, and support needs.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Legal Obligation: To meet regulatory compliance requirements.
• Service improvement: Analyzing user experience to improve the platform.
• Promotions & Offers: To send you relevant offers based on your preferences (you can opt out of this at any time).
• Responsible Gaming: To identify unusual betting patterns and send timely alerts.

Dx 11 shares information with trusted parties only in limited cases and for specific purposes. Your data is never sold to third parties for commercial use.

• Payment providers: bKash, Nagad, Rocket — only the minimum information required to verify transactions.
• Identity Verification Service: Licensed third party for the KYC process.
• Technology providers: Hosting and server providers — in strictly access-controlled environments only.
• Law enforcement agencies: In response to a court order or a lawful request from a regulatory authority.
• Anti-Fraud Network: To detect multiple accounts or suspicious activity.

In all such cases, the relevant parties are required to sign a confidentiality agreement and may only access the data necessary for their specific task.

Dx 11 uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience while using the site.

You can disable non-essential cookies through your browser settings. However, turning off certain cookies may affect the availability of some features on the site.

Dx 11 uses industry-leading technology to keep your information secure. Our security framework includes:

• SSL/TLS Encryption: All data transfers on the site take place over encrypted channels.
• Two-factor authentication (2FA): An additional layer of security at login.
• Firewall and intrusion detection: Active monitoring to prevent unauthorized access.
• Encrypted database: Stored data is not directly readable.
• Regular Security Audits: Independent review at least twice a year.
• Staff Training: All dx 11 staff are trained to follow data privacy protocols.

That said, no method of transmission over the internet is 100% secure. You should also do your part — use a strong password, never share your login credentials with anyone, and avoid accessing your account over public Wi-Fi.

As a dx 11 user, you have full control over your own data. Here is a summary of your rights:

To exercise these rights support@dx11.bizto send us an email. We typically respond within 30 business days.

Dx 11 services are strictly for users aged 18 and above. We do not knowingly collect any data from minors.

• Age is verified at the time of registration.
• Identity documents may be requested for verification if there is any doubt.
• If a minor has accidentally created an account, their guardian support@dx11.biz Notifying us will result in your account being closed and all associated data permanently deleted.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us directly. We are always here to help.

• Email: support@dx11.biz
• Response time: Typically within 24–48 hours on business days
• Data Request Process: Up to 30 business days

When submitting any privacy-related request by email, please send it from your registered email address with the subject line: "Privacy Request – [Type of Request]"।